At Yuga Global, we are committed to delivering high-quality services and products in a timely
and efficient manner. This policy outlines the shipping terms and service standards we uphold to
ensure a seamless experience for our clients. Please review the following terms to understand our shipping practices, estimated delivery times, and service commitments.

Order Processing and Confirmation

• Order Confirmation: Once you place an order with us, you will receive a confirmation
  email with your order details. Please ensure all information is correct; if there are any
  discrepancies, contact us immediately.
• Processing Time: Orders are processed within 1-3 business days (excluding weekends
  and holidays). Processing time may vary depending on the complexity and quantity of the
  order, but we strive to fulfill orders as quickly as possible.

Shipping Options and Delivery

Shipping Methods: We offer a variety of shipping methods to meet your needs. Shipping options will be displayed during checkout, allowing you to choose the most suitable option based on speed, cost, and availability.

Delivery Times: Estimated delivery times depend on the selected shipping method and
destination. Typical delivery times are as follows:

• Standard Shipping: 5-10 business days
• Expedited Shipping: 3-5 business days
• Express Shipping: 1-3 business days

Shipping Locations: We currently ship within [specify your service regions, e.g., India,
specific regions, or international destinations]. Delivery to remote areas may take
additional time.

Shipping Fees

• Cost Calculation: Shipping fees are calculated based on the size, weight, and destination of your order. All applicable shipping fees will be displayed during checkout before confirming your order.
• Free Shipping: From time to time, we may offer free shipping promotions. These
  promotions are subject to eligibility criteria, and details will be provided during the
  promotional period.

Order Tracking

• Tracking Information: Once your order has shipped, we will provide you with a
  tracking number via email so you can monitor your order’s progress. Tracking updates
  will be available through the courier’s website.
• Delivery Updates: You will receive notifications as your order status changes, including
  dispatch confirmation and estimated delivery times. Please ensure your contact
  information is accurate to receive these updates.

Service and Delivery Issues

• Delayed or Lost Shipments: Although we strive to meet our delivery estimates, delays
  may occasionally occur due to unforeseen circumstances. If your order is significantly
  delayed, please contact our customer service team, and we will assist you in resolving the
  issue.
• Damaged Goods: We take every precaution to ensure products are securely packaged. If you receive a damaged item, please notify us within 48 hours of delivery, along with
  photographic evidence. We will arrange a replacement or refund based on our policy.
• Incorrect or Incomplete Orders: If you receive the wrong item or an incomplete order, please contact us promptly. We will work with you to correct the issue as soon as
  possible.

Returns and Exchanges

• Return Eligibility: Products may be eligible for return or exchange depending on their
  condition and specific terms. For more information, please refer to our [Return Policy] or
  contact our customer service team for assistance.
• Return Shipping: If a return is authorized, instructions will be provided, including
  details on who is responsible for shipping costs based on the reason for the return.

Customer Service Commitment

• Responsive Support: Our customer service team is available to address any questions or concerns you may have regarding your order or our services. Reach us by phone, email,
  or via our website’s contact form.
• Satisfaction Guarantee: We aim to exceed your expectations with every interaction.
  Should you have any issues, our team is dedicated to resolving them promptly and
  professionally.

Contact Us

If you have questions or need support with shipping, delivery, or our services, please feel free to
contact us at: