At Yuga Global, we strive to ensure that every client is satisfied with our products and services.
However, if you’re not completely happy with your purchase, we offer a flexible return and
refund policy. Please review the following terms and conditions that outline our process for
returns, exchanges, and refunds.

Eligibility for Returns

• Time Frame: To qualify for a return, you must initiate the return process within 30 days
  of receiving your item.
• Condition of Items: Returned items must be in new, unused, and resalable condition.
  They should be returned in their original packaging with all tags, manuals, or accessories
  included. Items that are damaged or show signs of use may not be eligible for a full
  refund.
• Non-Returnable Items: Certain items may not be eligible for return, including
  customized products, final sale items, and items marked as non-returnable. Please review
  product details for specific eligibility.

Return Process

• Request a Return: To initiate a return, contact our customer service team at
  [support@yugaglobal.in] or [customer service phone number]. Please include your order
  number and a brief reason for the return.
• Return Authorization: Once your return request is approved, we will provide a return
  authorization (RA) number and instructions for shipping your item back to us.
• Return Shipping: Unless the return is due to an error on our part (e.g., wrong item
  shipped, defective product), customers are responsible for the cost of return shipping. We
  recommend using a trackable shipping service to ensure safe delivery.

Exchanges

• Eligibility: If you would like to exchange an item for a different size, color, or product,
  please contact us within the return window. Exchanges are subject to stock availability.
• Exchange Process: Once we receive the original item in acceptable condition, we will
  process the exchange and send the replacement. If the desired item is not available, we
  will issue a refund or offer alternative solutions.

Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the
  approval or rejection of your refund. Approved refunds will be processed within 5-10
  business days.
• Refund Method: Refunds will be credited to the original payment method. Depending
  on your bank or payment provider, it may take additional time for the refund to be
  reflected in your account.
• Partial Refunds: In some cases, only partial refunds may be granted, such as when items show signs of use or damage or are returned beyond the specified time frame.

Defective or Damaged Items

• Report a Defect: If you receive a defective or damaged item, please notify us within 48
  hours of delivery. Provide photographic evidence and a description of the issue, and we
  will address the situation promptly.
• Replacement or Refund: Upon verification, we will either replace the defective item or
  issue a full refund, including any shipping charges you incurred.

Non-Returnable Situations

Certain situations may make an item ineligible for return or refund, including but not limited to:

• Items not in their original condition, damaged, or missing parts due to reasons not related to our error.
• Items returned more than 30 days after delivery.
• Custom or personalized items, unless they arrive defective or damaged.

Customer Service Commitment

We value your satisfaction and are here to assist with any questions or concerns you may have
regarding your return or refund. Our customer service team is available to provide support and
ensure a smooth return experience.

Contact Us

For questions or to initiate a return, please contact us at: